Operations support that meets you where you are
Whether you need a clear roadmap, hands-on implementation, or ongoing guidance, I'll help you build systems that work for your team.
One starting point. Three ways forward.
Every project begins with a clear roadmap. From there, you choose the level of support that fits your needs.
Audit & Strategy
First things first, we’ll talk through your current workflows to identify exactly where the friction is. From there, I'll create a roadmap tailored to your specific goals. By the end of this phase, you’ll have a clear strategy in hand—ready for you to implement on your own or for us to tackle together.
Outcome: A custom-built operations roadmap and a clear path forward.
You Implement
Once the Audit & Strategy phase is complete, you’ll have a fully documented, actionable roadmap in your hands. If you have the internal bandwidth or a team ready to move, this is where our formal engagement ends. You’ll walk away with clarity on what to prioritize and the confidence to take up the baton on your own terms.
Outcome: Operational clarity and the systems to support it—implemented by your team, on your timeline.
Project-Based Implementation
After the roadmap is set, I’ll partner with you to bring those new structures to life. This is a focused engagement where we work through the strategy's action steps together: building out tools, refining workflows, and setting up the systems you need. I’ll lead the implementation with your input, then provide a turnkey handoff so you or your team can take it from there.
Outcome: High-impact execution with a clear start and finish date.
Ongoing Support
If you prefer to move more gradually or want a consistent thought partner by your side, we’ll work on a retainer basis. Operating as a flexible extension of your team, I'll implement the roadmap piece by piece while staying available to help you navigate new decisions as they arise. This is ideal for those who want long-term operational stability without the pressure of a fixed deadline.
Outcome: A dedicated partner to help your operations evolve as you do.
Not sure which path fits best? Let's talk through your goals together.
What I can help you build
These are the areas where teams tend to need the most support. Your project might touch one or several of these.
Systems & Operations Design
The Problem
When your process is scattered across sticky notes, whiteboards, and half-used apps, things inevitably fall through the cracks. This leads to missed deadlines, wasted budget, and the mental drain of constantly reacting to whatever is loudest. You don't just need a to-do list; you need a unified system that catches every detail before it becomes a crisis.
What This Looks Like
- Centralized Project Management: Building a single source of truth (Asana, Notion, etc.) to replace fragmented notes and mental lists.
- Tool Consolidation & Logic: Auditing your tech stack to eliminate redundant apps and fine-tuning notifications so you only hear from your tools when it actually matters.
- Financial & Resource Infrastructure: Organizing trackers for expenses, subscriptions, and time to ensure you aren't leaking revenue to disorganization.
- Process Documentation: Establishing core workflows that dictate what to do next based on your actual priorities—not just whatever feels the most urgent.
Workflow Optimization & Delegation Support
The Problem
The day-to-day is manageable, but you've hit a ceiling. You're spending all your energy maintaining the status quo instead of building toward what's next. You have systems in place, but they require too much of your personal bandwidth to keep them moving.
What This Looks Like
- Workflow Audit: A deep-dive analysis to identify where you can stop, outsource, or automate low-value tasks.
- Delegation Frameworks: Custom roadmaps and templates that define exactly how to hand off work to contractors or new hires.
- Collaboration Infrastructure: Adjusting tool settings and notification logic to ensure team accountability without constant check-in meetings.
- Strategic Documentation: High-level playbooks designed to help you transition from "doer" to "leader."
Marketing Operations & Infrastructure
The Problem
You know what you want to say, but making it happen consistently is a struggle. Marketing often gets pushed to the back burner because there isn't a clear process for moving from an initial idea to a finished campaign. Without a repeatable structure, it's easy to feel like you're spinning your wheels, rather than actually moving toward your goals.
What This Looks Like
- Reverse-Engineered Planning: Creating a sustainable cadence based on your goals and actual capacity, so you know exactly how much time to set aside for marketing efforts.
- Content Pillar Strategy: Facilitated brainstorming to categorize your messaging into core themes, ensuring your outreach stays aligned with your business goals.
- Simplified Production Workflow: Designing your marketing assembly line—from shared spreadsheets to project templates—to make scheduling a routine.
- Goal-to-Metric Alignment: Identifying which metrics actually matter for your growth and setting up a simple rhythm for you to check in on what's performing.
- Note: My focus is on the infrastructure of your marketing operations. I provide the blueprints and the workflow, but I am not a content creator, graphic designer, or social media manager. If you need high-level creative execution or ongoing account management, I'm happy to provide referrals to specialists in those fields.
Culture & Internal Communication Strategy
The Problem
As teams evolve, maintaining a healthy environment takes more than just good intentions. Without an intentional framework, the unique strengths and communication styles of your people can become sources of friction rather than fuel for growth. Whether you are navigating growing pains or looking to memorialize a culture that is already thriving, you need a strategy that turns your policies, norms, and traaditions into a shared company legacy.
What This Looks Like
- Culture Audits & Guided Conversations: Facilitated sessions to discover what is working, identify friction points, and align on the shared values that drive your work.
- Team Charters & Communication Guidelines: Documenting how a diverse group of individuals comes together to reach shared goals with clarity and respect.
- Role & Decision-Making Clarity: Defining responsibilities and authority levels so team members feel empowered to act and valued for their specific contributions.
- People Process Documentation: Creating concrete frameworks for the human element of work, including feedback structure, conflict resolution, and healthy work-life integration.
The process
Every engagement follows this general flow, tailored to fit your team's specific needs.
Project investment
Every project is unique, so pricing depends on scope, timeline, and complexity. Here's what you can generally expect:
Starting at $1,200
A clear diagnosis and roadmap for what to tackle first. Every engagement begins with this foundational step.
Starting at $1,600
Hands-on support to execute the plan made in the Audit & Strategy phase—setting up systems, tools, and processes.
Starting at $800/month
Ongoing access to a monthly allotment of hours to guide your growth or execute your strategy over time.
$75/hour
For one-off troubleshooting or smaller refinements following a strategy project.
Not sure what you need? We'll talk through your situation and I'll recommend the right starting point—no obligation to move forward.
Nonprofit organizations are eligible for flexible pricing. Let's talk about how we can work with your resources to support your mission.
What's the cost of not investing?
Think about the time you're spending:
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Searching for files or information that should be easy to find
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Re-explaining processes that should be documented
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Putting out fires that could have been prevented
That time has a cost. Operations support isn't an expense—it's an investment in getting your time back.
Common questions
Not sure where to start?
Let’s talk about your current challenges and map out a path that makes sense for you.